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Frequently Asked Questions (FAQ)
Welcome to the FAQs page. Before contacting us with queries requiring support, please look over the FAQs below to see if your question has not already been answered...
 
Glossary
  1. What mobile phones are compatible with your site?
  2. I'm recieving a "File Format Unkown" (or similar) error when attempting to download a ringtone, why?
  3. Does it cost anything to download ringtones from your site?
  4. I want to request a ringtone, how do I go about this?
  5. I have a Nokia 7210 and I'm not able to set a ringtone from the gallery as a message alert tone, why?
  6. I have an Ericsson/Motorola C350 and I'm recieving the error, "403: Forbidden" (or similar) error when attempting to download a ringtone, why? New!
 

Q: What mobile phones are compatible with your site?
A: Check the compatibility list.

Q: I'm recieving a "File Format Unkown" (or similar) error when attempting to download a ringtone, why?
A: In many cases, this is caused when the midi file is not compatible with your mobile phone. This can be caused by the following:
1) Your network restricts the downloading of ringtones.
2 ) The midi hasn't been optimized correctly (please contact us)
3 ) The midi is too big to download.

NOTE: Some mobile phone service providers restrict the downloading of midi ringtones via WAP. One such provider is Verizon Wireless.

Q: Does it cost anything to download ringtones from your site?
A: The only charge you pay is that of your WAP service provider. The downloading of ringtones from our site can be done completely free of charge.

Q: I want to request a ringtone, how do I go about this?
A: Check out our sister forums here. It has a special polyphonic request area.

Q: I have a Nokia 7210 and I'm not able to set a ringtone from the gallery as a message alert tone, why?
A: To solve this you need to update your phone's firmware to the latest version. This can be done by any Nokia repair centre (Carphone Warehouse) although check with the shop you bought your phone as they will most likely update the firmware for free.

Q: I have an Ericsson/Motorola (C350) and I'm recieving the "403: Forbidden" (or similar) error when attempting to download a ringtone, why?
A: This problem occurs when downloading ringtones above the phone's limit of 3KB (3000 bytes). Unfortunately there is nothing you (or we) can do about this other than make sure your download ringtones that are under 3KB in size.

Your question not been answered? Email us!

 
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